Returns & Refund Policy
At S.Clay Pottery, we want you to be happy with your purchase. This policy explains how returns and refunds work.
Your Right to Return
If you are purchasing as a consumer, you may have the right to return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
To exercise your right of return, please contact us at hello@sclaypottery.com before sending your item back.
Return Conditions
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging or securely packaged to prevent damage during transit.
Include all original accessories or accompanying items, if applicable.
We may reduce the refund if the item has been handled beyond what is necessary to inspect it.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued using the original payment method within 14 days after receiving the returned item or proof that it has been shipped back, whichever occurs first.
Original shipping charges are refunded only where required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello@sclaypottery.com
Include your order number and clear photos of the item, the packaging, and the shipping label. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
Exceptions
The following items cannot be returned unless they arrive damaged or defective:
Custom or personalised items.
Products made to your specific requirements.
Gift cards, if offered.
Handmade Products
As each piece is handmade, slight variations in shape, size, colour, glaze, and texture are part of the handmade process and are not considered defects.
How to Start a Return
To request a return, please email hello@sclaypottery.com with your order number and the reason for your return. We will provide instructions for returning your item.