Shipping Policy

Thank you for shopping with S.Clay Pottery. Every order is carefully packed to help it arrive safely.

Processing Time

Orders are typically processed within 2–5 business days after payment has been received.

If additional time is required, for example during collection launches, holidays, or periods of high demand, this will be communicated on our website.

Shipping Destinations

We currently ship internationally. If shipping is unavailable to your country, please contact us before placing an order.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

Delivery Times

Estimated delivery times vary depending on your location and the shipping carrier.

Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, holidays, or other circumstances beyond our control.

Customs and Import Duties

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local fees.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Tracking

Where available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery at hello@sclaypottery.com

Please include your order number and clear photos of the damaged item, the packaging, and the shipping label. This helps us assess the issue and, where necessary, make a claim with the shipping carrier.

Lost Shipments

If you believe your order has been lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

Contact

If you have any questions about shipping, please contact us.

Website: https://sclaypottery.com