Terms & Conditions
1. Introduction
Welcome to S.Clay Pottery. These Terms & Conditions govern your use of our website, https://sclaypottery.com, and the purchase of products from our online store.
By using this website or placing an order, you agree to these Terms & Conditions.
2. Products
Every piece is handmade and individually crafted. Small variations in colour, shape, size, texture, glaze, and finish are part of the handmade process and are not considered defects.
We make every effort to display our products accurately, but colours may vary slightly depending on your screen settings.
3. Orders
Orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order if:
A product is unavailable.
Pricing or product information contains an error.
Fraudulent activity is suspected.
Payment cannot be processed.
If payment has already been received for a cancelled order, a full refund will be issued.
4. Pricing
All prices are displayed in the currency shown on the website.
Applicable taxes will be displayed during checkout where required.
Prices may change at any time without prior notice.
5. Payment
Payments are processed securely through the payment methods available during checkout.
We do not store your payment card information.
6. Shipping
Shipping costs and estimated delivery times are calculated during checkout.
Delivery times are estimates and may vary depending on destination, customs processing, or carrier delays.
Customers are responsible for any customs duties, import taxes, or other charges that may apply outside the European Union.
7. Handmade Nature of Products
Every piece is handmade.
Natural variations are part of the character of handmade ceramics and make each item unique.
Minor differences between photographs and the delivered product are expected and are not considered faults.
8. Care Instructions
Unless otherwise stated, our ceramics are intended for everyday use. Please follow the care instructions provided with your purchase. Damage caused by misuse, accidental impact, or improper care is not covered.
9. Returns
Please refer to our Returns & Refund Policy for complete information regarding returns, exchanges, and refunds.
10. Intellectual Property
All photographs, product descriptions, logos, text, and designs on this website are the property of S.Clay Pottery unless otherwise stated and may not be used without our prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, S.Clay Pottery shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or our products.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
12. Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any disputes shall be subject to the jurisdiction of the competent courts in the Netherlands unless mandatory consumer protection laws provide otherwise.
13. Contact
If you have any questions about these Terms & Conditions, please contact us.
Email: hello@sclaypottery.com