Privacy Policy
Welcome to S.Clay Pottery.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
By using our website, https://sclaypottery.com, you agree to the practices described in this Privacy Policy.
1. Data Controller
The data controller responsible for processing your personal information is Olcha, trading as S.Clay Pottery
Website: https://sclaypottery.com
Email: hello@sclaypottery.com
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Name
Email address
Billing address
Shipping address
Phone number (if provided)
Order details
Payment confirmation information
IP address
Browser and device information
Website usage information
Communications you send to us
We only collect personal information that is necessary to operate our business and provide our services.
3. How We Collect Information
We collect information when you:
Place an order
Create an account (if available)
Subscribe to our newsletter
Contact us by email or through our website
Browse our website
Accept cookies
Interact with our advertisements
4. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Communicate with you about your purchases
Respond to questions and customer support requests
Send newsletters if you have subscribed
Improve our website and services
Understand how visitors use our website
Detect fraud and protect our business
Comply with legal and tax obligations
We do not sell your personal information.
5. Legal Basis for Processing
Under the GDPR, we process personal information on one or more of the following legal grounds:
PurposeLegal BasisProcessing ordersPerformance of a contractCustomer supportLegitimate interestAccounting and tax recordsLegal obligationNewsletterConsentMarketing cookiesConsentWebsite improvementLegitimate interest or consent where required
6. Payments
Our online store is hosted by Squarespace.
Payments are processed securely through the payment providers available at checkout. We do not receive or store your full payment card information.
Payment providers process your information in accordance with their own privacy policies.
7. Newsletter
If you choose to subscribe to our newsletter, we will use your email address to send updates about new pottery collections, shop announcements, and occasional news about S.Clay Pottery.
You can unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us.
8. Cookies
Our website uses cookies and similar technologies to:
Make the website function properly
Remember your preferences
Improve website performance
Measure visitor activity
Understand how visitors interact with our website
Improve our advertising
Some cookies are essential for the website to function and cannot be disabled.
Optional cookies, including analytics and marketing cookies, will only be used where you have provided consent, where required by applicable law.
9. Analytics
We use Squarespace's built in analytics tools to understand how visitors use our website.
These analytics may collect information such as:
Pages visited
Time spent on the website
Device type
Browser type
General geographic region
Referral sources
This information helps us improve the website and user experience.
10. Advertising
We may use Meta technologies, including the Meta Pixel, to understand the effectiveness of our advertising and improve future marketing campaigns.
These technologies may collect information about your interaction with our website after you have provided consent where required.
11. Sharing Your Information
We share personal information only when necessary to operate our business.
This may include:
Squarespace (website hosting)
Payment providers
Shipping and delivery companies
Newsletter service providers
Marketing providers such as Meta
Professional advisers where legally required
Government authorities where required by law
We never sell your personal information to third parties.
12. International Transfers
As we sell products internationally, your personal information may be processed outside your country of residence.
Where personal information is transferred outside the European Economic Area, we rely on appropriate safeguards in accordance with applicable data protection laws.
13. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders
Provide customer service
Comply with legal and tax obligations
Resolve disputes
Enforce our legal agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
14. Your Rights
If you are located in the European Economic Area, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict processing
Object to certain processing activities
Request a copy of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at: hello@sclaypottery.com
15. Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
16. Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
18. Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Email: hello@sclaypottery.com